# When your domain is on a spam list

> If your domain was ever linked in spam, mail filters may treat every email that links to it as spam: your newsletters, your invoices, even an ordinary reply…

Source: https://infranest.io/docs/domain-spam-list
Last updated: 2026-11-02

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If your domain's name ever got tied to spam, mail filters may start treating all your email as spam too — newsletters, invoices, even a plain reply with your website in the signature. This article is for anyone who wants to understand how InfraNest watches for that and what to do if it happens.

## Overview

- InfraNest checks every domain you hold against a well-known spam-domain list that many mail filters rely on, so you find out before your customers stop getting your mail.
- A new domain is checked within minutes of being added, then weekly on paid plans and monthly on the Free plan.
- While a domain is listed, it's checked again every day until it clears.

## What we check

1. When you add a domain, InfraNest looks it up right away.
2. After that, it's checked on a schedule — weekly on paid plans, monthly on the Free plan.
3. If a domain ever shows up on the list, checks switch to once a day until it's removed.

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The domain's **Protection** card always shows the result on its **Spam lists** line: **Not on a spam list** or **On a spam list ({lists})**. Hover it to see when it was last checked. Google's own phishing and malware check appears beside it, on the **Scams and viruses** line.

## Respond to a listing

1. Watch for **On a spam list ({lists})** under **Needs your attention** — it appears on the Domains overview, on the domain's own page, and on **Home**.
2. Check your alert destinations. You'll get one alert through whichever channel you use for domain alerts — email, chat, or PagerDuty.
3. Find out where the spam came from. It's usually one of: a hacked page on your website, a contact form being abused, or a mail account with a leaked password.
4. Fix the cause — remove the hacked pages, protect the form, or change the password.
5. Ask the list to remove your domain using its free removal form at [admin.uribl.com](https://admin.uribl.com/). If you ask before the cause is actually gone, the domain is usually listed again.
6. While the domain is listed, use the **Check** button on the **Spam lists** line of its **Protection** card to ask again right away — this works once a day per domain.
7. Watch for the follow-up alert confirming removal; once it arrives, the finding disappears from **Needs your attention**.

## Automate your response

1. Go to **Automations**.
2. Create an automation using the **Domain on a spam list** trigger to act the moment a domain is listed — for example, open a support ticket or post to a chat channel.
3. Create a second automation using the **Domain off the spam list** trigger to close that ticket or post a resolved message once the domain is cleared.

> [!NOTE]
> This spam-list check is separate from Google's phishing and malware warning, which has its own **Scams and viruses** line. See "When Google flags your domain as unsafe."

> [!TIP]
> A domain only gets judged by results from after you added it to InfraNest, so don't expect historical spam listings to show up retroactively.

## Troubleshooting

- **I don't see any spam-list information at all.** This check only runs once your InfraNest administrator has switched it on. Ask them to enable it in **Settings**.
- **I cleaned things up but the domain still shows as listed.** Listings aren't removed automatically — you need to submit the removal request yourself at [admin.uribl.com](https://admin.uribl.com/), then use **Check** to confirm.