# Frequently asked questions

> Short answers to the questions new users ask most.

Source: https://infranest.io/docs/faq
Last updated: 2026-09-18

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Answers to the questions new users ask most about InfraNest.

## Overview
- Most resources — domains, DNS records, servers — arrive automatically through integrations rather than manual forms.
- Alerts and Notifications are separate systems: one is personal, the other is organization-wide.
- You can export your data anytime, invite teammates, and generate an API token when you're ready to build.

## Add a domain
1. Domains aren't added by hand — there's no "add domain" form.
2. Go to **Integrations** and connect the registrar or DNS provider that manages your domain.
3. Once connected, your domains sync in automatically.
4. Check the **Domains** section after the first sync completes to see them appear.

## Find missing domains, DNS, or servers
1. Open **Integrations** and confirm the relevant provider is connected.
2. If it's not connected yet, use **Connect an account** to set it up.
3. Wait for the first sync to finish — this can take a few minutes.
4. If the list stays empty, check the integration's health status for errors.

> [!NOTE]
Resources like domains, DNS records, and servers are never added manually — they only appear through a connected integration.

## Send alerts to Slack, Telegram, Teams, or Discord
1. Go to **Alerts** → **Destinations**.
2. Select **Add** to connect your Slack, Telegram, Teams, or Discord destination.
3. Follow the prompts to **Connect** the destination.
4. Route the specific events you care about to that destination.

## Understand Notifications vs. Alerts
- **Notifications** (found under My Profile → **Notifications**) control your own personal email and in-app preferences.
- **Alerts** configure where organization-wide alerts are routed — for example, to a team channel.

## Export your data
1. Go to **Settings**.
2. Open the **Data** section.
3. Choose to export a specific resource as CSV or JSON, or export everything as a ZIP file.

## Know what happens when your trial ends
1. If you don't upgrade before the trial ends, your organization automatically moves to the **Free** plan.
2. Your data stays intact — nothing is deleted.

## Invite your team
1. Go to **Settings** → **Team**.
2. Invite teammates by email.
3. Assign each person a role.

## Check that your data is secure
- Secrets are encrypted at rest.
- The platform supports two-factor authentication (2FA).
- **Backups** run daily.

> [!TIP]
For more detail on encryption, 2FA, and backups, see the Security article.

## Use the API
1. Go to **Settings** → **API Tokens**.
2. Select **Create** to generate a new token.
3. Scope the token to only the abilities you need.
4. Refer to the API docs for the full endpoint reference.