# Get notifications on your phone > InfraNest can alert you on your phone when something urgent happens, such as a monitor going down, even when InfraNest isn't open. Source: https://infranest.io/docs/notifications-on-your-phone Last updated: 2026-10-26 --- Turn on alerts for urgent InfraNest problems, like a monitor going down, right on your phone — even when InfraNest isn't open. This works from your phone's browser; there's no app store app to install. ## Overview - Get alerted on your phone the moment something urgent happens, without having InfraNest open. - On iPhone and iPad, this only works once InfraNest is added to your Home Screen. - On Android, it works directly in Chrome, with or without installing InfraNest. - You control what counts as urgent, and can turn alerts off per device at any time. ## Set up notifications on iPhone and iPad On iPhone and iPad, notifications only work in InfraNest installed on your Home Screen. They don't work in a Safari tab. 1. Install InfraNest: in Safari tap **Share** then **Add to Home Screen**. See Install InfraNest as an app for details. 2. Open InfraNest from the Home Screen icon and sign in. 3. Tap **Turn on** in the **Get alerts on this device** suggestion at the top. Or go to **My account → Notifications** and tap **This browser**. 4. When your iPhone asks, tap **Allow**. 5. Tap **Send a test** under **Notifications when InfraNest is closed**. A notification with the InfraNest logo should appear within a few seconds. ### If you tapped "Don't Allow" Your iPhone won't ask a second time, so the change has to be made in your iPhone's settings: 1. Open the **Settings** app. 2. Go to **Apps** and find InfraNest under the name you gave the Home Screen icon (for example **InfraNest**), shown with the InfraNest logo. It has its own page, like any app. It is not under Safari. On iOS 17 or older, look under **Settings → Notifications** instead. 3. Tap **Notifications** and turn on **Allow Notifications**. 4. Go back to InfraNest and tap **Turn on**. If InfraNest isn't listed, remove it from your Home Screen (press and hold the icon, then **Remove App**), add it again from Safari, and tap **Turn on**. Your iPhone will ask again. ### The count on the icon The InfraNest icon shows how many things still need you in the organisations you turned push on for. With one, it's the same number as that organisation's bell. If you don't see it, check that **Badges** is on in **Settings → Apps → InfraNest → Notifications**. ## Set up notifications on Android On Android, notifications work in Chrome, whether or not you install InfraNest. Installing it gives the notifications InfraNest's own name in your phone's settings. 1. Open InfraNest in Chrome, or from its Home Screen icon if you installed it, and sign in. 2. Go to **My account → Notifications** and tap **This browser**, or **Turn on** in the suggestion at the top. 3. Tap **Allow**. 4. Tap **Send a test** to check it works. ### If you tapped "Block" - **In Chrome:** tap the icon left of the address, then **Permissions → Notifications → Allow**, and reload the page. - **In the installed app:** open your phone's **Settings → Apps → InfraNest → Notifications** and turn them on. - **Still nothing?** Check that Chrome itself may show notifications: **Settings → Apps → Chrome → Notifications**. Many Android phones show a dot on the InfraNest icon when a notification is waiting. Whether it shows a number depends on your phone. ## Choose what reaches your phone - **Urgent problems only**, unless you choose more: on the **Where** tab of **My account → Notifications**, the **Push** column sets it per kind of notification. - **One notification per problem.** When it's fixed, the notification is replaced by a quiet "back up" one. - Your quiet hours, do not disturb and away settings apply, just as for email. - If you're in more than one organisation, the notification names the organisation. - Turn push on separately on each device, and in each organisation you want alerts from: your phone and your laptop each have their own switch, and so does each organisation. > [!NOTE] > Things on your phone can still hide notifications even once they're turned on. Focus, Do Not Disturb or Sleep (iPhone) and Do not disturb or Bedtime mode (Android) hide notifications unless you allow InfraNest in that mode. Battery saving on some Android phones can also delay alerts — set InfraNest or Chrome to **Unrestricted** battery use if alerts arrive late. With Low Data Mode or no connection, an alert is kept for up to an hour and delivered when you're back online. ## Stop notifications on your phone 1. On the phone itself: go to **My account → Notifications** and tap **Turn off**. 2. From another device, for example a lost phone: go to **My account → Apps with access** and tap **Revoke** next to it. 3. Signing out on the phone also stops them. > [!TIP] > For notifications on a computer instead of your phone, see Get notifications when InfraNest is closed.