# Team notification defaults

> As an admin, you can decide what everyone in your organisation gets for its notifications until they choose for themselves.

Source: https://infranest.io/docs/team-notification-defaults
Last updated: 2026-10-26

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Set the notification defaults that your team starts with, so new members get sensible behavior until they decide for themselves. This is for organization owners and admins.

## Overview

- Lets you choose what members receive for Monitoring, Domains, DNS, Servers, Billing, Account, and System notifications before they set their own preferences.
- Useful for giving a new team a sensible start — for example, no monitoring pop-ups for the finance team, domain email once a week, and urgent problems always by email.
- Defaults never override anyone: a member's own choice always wins, and their own Telegram or Slack, quiet hours and summary time stay theirs to set.

## Before you start

You need permission to manage members in the organisation — the same permission owners and admins have. If you don't have it, you won't see the link described below.

## Set the defaults

1. Go to **My account → Notifications**.
2. Under the summary at the top, click **Set team defaults**.
3. The dialog **Team notification defaults** opens for the organisation you're in.

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![Team notification defaults](/media/1dcefe4c-2951-4916-98d7-caa736ee4d2c)

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4. Set the table: one row per kind of notification — Monitoring, Domains, DNS, Servers, Billing, Account, System — with three switches:
   - **In the app:** whether it appears in the bell. Locked on for Billing and System.
   - **Pop-up:** whether an urgent one pops up while InfraNest is open.
   - **Email:** whether that kind is emailed. A dash means that kind sends no email.

   Leave a switch on to keep InfraNest's own default. Only what you switch off becomes a team default.
5. Choose **Email urgent problems straight away** — on, unless your team only wants them in the app.
6. Choose **Everything else**: **Daily**, **Weekly, on Monday** or **Immediately**. These are the problems that can wait, gathered into the "needs you" summary.
7. Save.

> [!NOTE]
> Every change you make here is recorded in the audit log.

## What members see

On their own notification settings, members see a message explaining that the organisation has set team defaults: anything they haven't chosen themselves follows those defaults. Their table shows the team's choice wherever they haven't made their own.

## How defaults and personal choices combine

| A member… | What they get |
|---|---|
| …hasn't touched a setting | The team default |
| …changed that setting themselves | Their own choice, whatever the team default says |
| …is in several organisations | Each organisation's defaults for its own notifications |

Always theirs, never set by the team:

- their own Telegram or Slack, and what it receives;
- quiet hours, do not disturb and away;
- the hour their summary arrives, and whether it comes by email or Telegram;
- "only while I'm on call".

> [!TIP]
> Since a member's own choice always wins, team defaults work best as a starting point for new members rather than a way to control an entire team's notifications long-term.