InfraNestInfraNest
Jira

Jira integration

Turn incidents and warnings into Jira issues that stay in step

InfraNest watches your sites, servers, domains, certificates and DNS. Connect Jira and switch on Issues for Incidents: each incident you choose opens an issue in the project you pick, linked back to it. Finish the issue in Jira and the incident hears about it; resolve the incident and the issue is finished. File anything else that needs you in two clicks, with what InfraNest knows about it.

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  • Issues for incidents, finished when they resolve
  • Any warning filed in two clicks, with the whole story
  • Notes and comments copied both ways
  • Review follow-ups filed as Jira issues
Follow-up
  • OPS-318Checkout returning 503
    To DoOpened 39 minutes ago
  • PLAT-204Fail checkout over to the secondary payment route
    DoneSam OkoyelinkedOpened 8 minutes ago
  • status.payrail.examplePayment gateway status: degraded API in eu-west
    linked · not kept in steplinked 33 minutes ago

Switch it on, and incidents open Jira issues that stay in step

Switch on Issues for Incidents and pick the project. Each new incident opens an issue there, titled after the incident and linking back to it. Resolving the incident moves the issue to your finished status, whatever your workflow calls it. Finishing the issue in Jira adds a note to the incident and, by default, resolves it once the monitor passes again, so a closed issue never hides an outage that is still going on. Notes for the team become comments, comments in Jira land on the incident’s timeline, and none of it reaches your public status page.

  • All incidents, only critical ones, or the monitors you choose
  • An incident that comes back while its issue is open gets a comment, not a second issue
  • Connected in one click, the way back from Jira needs no Jira admin
  • Every issue on the incident with its status and who has it, built on uptime monitoring
One incident, one Jira issue
MonitorCheckout flow goes down — incident opened
JiraOPS-318 opened in the OPS project, linked to the incident
JiraA comment on the issue lands on the incident
MonitorCheckout flow is back — the issue moves to your finished status

Finishing the issue in Jira first adds a note to the incident and, by default, resolves it once the monitor is back.

Hand any problem to Jira, with the whole story in the issue

Open the menu on an incident or a warning anywhere in InfraNest, from a port open to the internet to a domain about to lapse, and choose Create a Jira issue. The dialog shows exactly what Jira will receive: for an incident, what failed, what changed just before and what has been tried so far; for a warning, what is wrong, how InfraNest knows and what to do. Both end with a link back and the name of whoever filed it. Command lines and anything that looks like a password are taken out before you see it. If the problem already has an open issue, it gets a comment instead of a second one, and an open issue about the same thing is offered before you file a duplicate.

  • From Home, monitors, servers, domains, certificates, DNS and incidents
  • The project you used last is already picked, the priority set from how bad it is
  • The person who acknowledged the incident suggested as the assignee
  • A comment when the problem clears, and finished if you choose
Many visitors cannot reach northwyndr.de
nwyndr.app will not renew itselfOPS-327To Do
A record in northwyndr.com still points to an address your cloud provider released | 1 records in northwyndr.com still point to addresses your cloud provider releasedOPS-329In Progress
The certificate for billing.northwyndr.nl will not renew itselfOPS-331To Do

Follow-ups from the review become Jira issues, and the review goes to Confluence

After an incident, your team writes the review in InfraNest: what happened, the impact, why it happened and what you will change. Each change becomes a Jira issue with one click, and its status shows beside the line as Jira moves it along. The same Atlassian connection publishes the finished review to a Confluence space, and once the incident is over the Follow-up panel says what is still open.

  • What happened, impact, why, and what you will change, in one place
  • Each follow-up filed in Jira, its status shown beside it
  • Published to the Confluence space you choose, through the same connection
  • After the incident, the follow-ups still open are named
ReviewDraftPriya Raghunathan
  1. What happened
  2. Impact
  3. Why it happened
  4. What we change
What happened

API response times climbed from about 120 ms to over 4 seconds eight minutes after release 2.31 reached production. Sam rolled the release back, and latency was normal again 22 minutes after it started.

Impact

For 22 minutes most API requests took several seconds and about 6% timed out. Checkout and the dashboard were slow but stayed up; no data was lost.

Why it happened

The release included a migration that added an index without a lock timeout. On the primary database it waited behind long-running reads and held its connections open, so the pool ran out and requests queued behind it.

What we change · 2 follow-ups
  • Alert when the connection pool on db-01 passes 80%, before latency reaches users.OPS-302In Progress
  • Add a pre-deploy check that flags migrations expected to run longer than a minute.Create issue
Also publish to☑Confluence· Operations☐Status page· Northwind Cloud Status
Save draftFinish review

Go further with rules of your own

The switch covers the usual case. For anything else, build a rule: raise an issue in any project when a certificate is about to expire, comment on it when the monitor recovers, move it to another status, or link it back to the domain or server it is about. Rules can also start from Jira, when an issue is created, changes status or gets a comment. Ready-made ones resolve the incident when its issue is finished and the monitor is back, and say on the issue who acknowledged the incident.

  • Create, comment on, move and link Jira issues from any rule
  • Start a rule when a Jira issue is created, moves or gets a comment
  • Projects, issue types and people picked from lists, not typed
  • Nothing runs until you switch the rule on — see how rules are built
Ready-made rules for an incident’s issue
Ticket finished, monitor backResolve the incident
Incident acknowledgedSay who is on it, on its ticket
Incident resolvedNote how long it lasted, on its ticket

No issue key to type: the incident’s own issue is found for you.

Connect Jira to your own incidents

On Pro and up, with a 14-day trial and no credit card. Connect in one click and send a test issue to see the round trip.

Start freeRead the setup guide

Connect Jira in about two minutes

Sign in with Atlassian, approve access, and you are connected, with updates from Jira already on. Pick the project for incident issues, then send a test issue to see both directions work.

  1. 1

    Connect your Jira site

    Links InfraNest to Jira with one approval — open Integrations, find Jira, and select Connect.

  2. 2

    Turn on issues for incidents

    Gets every incident filed as a Jira issue automatically — open Jira's Connections & settings, switch on Issues for Incidents, and pick the project.

  3. 3

    Send a test issue

    Confirms both directions work — select Send a test issue to open, finish and check a real issue reports back correctly.

That’s it — Jira is connected.

Full setup guide

Set up with AI

I use Jira, and I want to connect it to InfraNest (infranest.io) — it manages domains, DNS, servers and certificates across providers. InfraNest asks for: Sign in with Atlassian, or an API token. Walk me through creating that in Jira: where each setting is in the current interface, whether a read-only option exists, and how to check it works before I paste it in.

Open in Claude Open in ChatGPT

MCP server

Jira in Claude and ChatGPT

Handling an incident from Claude or ChatGPT? Your assistant can file it in Jira with the details filled in and give you the link. It asks you first.

  • Acknowledge the Checkout incident and file it in Jira.
  • What caused this incident? Then file it in Jira for the team.
How it works Connect Claude or ChatGPT With Jira connected: Pro and up

Often connected together

CloudflareCloudflareDNS · SSL · Domains · AutomationGitHubGitHubAutomationWebhookWebhookNotifications · Automation

Questions about the Jira integration

#Does InfraNest file every warning as a Jira issue by itself?

No. Incidents can be opened automatically if you turn that on, but a warning — like an expiring certificate or a server issue — is only filed when someone chooses to file it. InfraNest does check first for an open issue that looks like the same problem and offers to link that instead of filing a second one.

#What happens if the connected Jira account loses access or the token expires?

The connection shows as failing and stops sending or receiving updates until it's fixed. Use Reconnect (for a one-click connection) or Replace the key (for a token) rather than disconnecting, so your automations and linked issues keep working once access is restored.

#Can InfraNest change things in Jira itself, like statuses or permissions?

InfraNest can move an issue along whatever transitions your workflow already allows, add comments, and create issue links — it doesn't change your workflow, project setup or permissions in Jira. Automations work within what your Jira project already permits.

#Does closing the Jira issue always resolve the incident?

It can, depending on how the connection is set up — straight away, or once the monitor's check passes again. If the monitor is still failing, the incident stays open even if its issue is finished, so a closed ticket never hides an ongoing problem.

#What do I need before connecting Jira?

You need a Jira Cloud site and either to approve the one-click connection or create an Atlassian API token under the email you sign in with — see the setup guide.

#Does InfraNest’s MCP server work with Jira?

Yes. With “Also let it act” switched on, your assistant can file an InfraNest incident in your connected Jira and give you the issue’s link. It asks you first, and an incident that already has an issue keeps it. The Jira integration is on Pro and up. Jira’s own MCP server works with your Jira issues. InfraNest’s brings the incident, its monitor and what changed before it into the same conversation.

Let the issue know what the incident knows

Create your account (it starts with 14 days of Pro), connect Jira in one click, and switch on Issues for Incidents. Your projects and workflows stay exactly as they are.

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