Your free trial

Every new InfraNest organisation starts on a free trial with every feature unlocked, so you can explore the platform before deciding on a plan. This article is for anyone wanting to understand how the trial works and what happens when it ends.

Overview

• No credit card is needed to start your trial.
• All features are available while the trial is active.
• A trial banner in the app shows how many days you have left and a link to upgrade.

How the trial works

1. Your organisation is created and automatically placed on the free trial — no setup needed.
2. You get full access to every feature so you can try the whole platform.
3. Look for the trial banner in the app — it shows the days remaining and a link to upgrade.

Keep your plan when the trial ends

1. In the trial banner, click Keep your plan (it will show your plan's name, for example "Keep Pro").
2. Review the plan, the price and the exact date of your first payment.
3. If your billing country isn't on file yet, you're asked for it — this determines the VAT on your invoice. Add your VAT number here too if you have one.
4. Enter your card details and click Confirm. Nothing is charged today — the card is simply saved for your first payment when the trial ends.

NoteIf you close the card step before finishing, nothing happens — you stay on your trial with the same end date, and no one is charged. Come back anytime to pick up where you left off.

Once you've confirmed, the countdown banner disappears. Your plan continues automatically on the date shown, and you keep any remaining trial days. You can cancel any time before that date without being charged. To check the date later, go to Settings → Subscription.

NoteOnly people with billing permission (owners and admins by default) can confirm a plan. If the button says you don't have permission, ask an owner of your organisation to do it.

Upgrade any time

1. Click the Upgrade link in the trial banner, or go to your billing settings.
2. Pick the plan that suits you and follow the same confirmation steps as above.

What happens when the trial ends

If you don't upgrade, your organisation automatically moves to the Free plan when the trial ends. You won't lose any data — some paid features simply become unavailable until you upgrade.

Troubleshooting

• The button says I don't have permission: Only owners and admins can confirm a plan by default. Ask an owner of your organisation to complete the upgrade.
• I'm not sure when my trial ends: Check the trial banner for the days remaining, or go to Settings → Subscription for the exact date.