Upgrade or change your plan

Learn how to switch plans, what you'll be charged, and what happens to anything over your new plan's limits. This article is for anyone who manages billing for their InfraNest workspace.

#Overview

• Move up or down between plans at any time from Settings → Plan.
• Switching mid-cycle is prorated, so you only pay the difference.
• Nothing you've created is ever deleted — if you go over a limit, the excess is locked, not removed.
• Discount codes, free trials and payment issues are all handled from the same place.

#Choose a plan

1. Go to Settings → Plan, or select Upgrade wherever you've hit a limit.
2. Compare the plans — each shows what's included and what your usage is now.
3. Pick monthly or yearly billing.
4. Select the plan and confirm.

If you reached this from a locked feature, you'll come back to what you were doing once the change goes through.

#If you haven't used your free trial yet

Every paid plan comes with a 14-day free trial, one per workspace, as long as it hasn't paid for a plan before. If yours is still unused, the confirmation says so: the trial starts today, it's free until the date shown, and we ask for a card so the plan carries on afterwards. Nothing is charged during the trial — cancel before that date and you pay nothing at all.

If you've already used your trial, the plans no longer advertise one, and the confirmation tells you plainly what you'll pay and when.

Three days before a trial ends we email you what it did for your workspace, what keeping the plan costs, and exactly what would change on the free plan. Doing nothing is fine: you move to the free plan, and anything paused starts again the moment you pick a plan.

NoteNothing is ever charged during a free trial. If you decide not to continue, simply cancel before the trial end date.

#Using a discount code

There are two places to enter a discount code, and it works the same in both.

1. When you sign up — select Have a discount code? on the first step and type it in. We check it once your account exists and tell you on the last step whether it worked.
2. When you choose a plan — select Have a discount code? below the plans, enter it and select Apply. The prices on the plan cards update to what you'll actually be charged.

If you entered a code at signup, it's already filled in for you when you get to the plans — including on a different device, and however many times you come back to look.

Some codes only work on certain plans. When that's the case the code tells you which ones — "Only on Business" — and the other plans carry on showing their normal price. If you pick a plan your code doesn't cover, we say so instead of quietly charging you full price.

A code doesn't change anything until you subscribe. Nothing is charged during your free trial, so the discount comes off your first invoice, not before. You can always see what's applied above the plan cards before you confirm.

A code can also expire, run out of uses, or be meant for new customers only. If yours isn't accepted, the message under the box says which it is. Where we have a standing offer, we apply that one instead and tell you before you confirm. If you believe your code should work, get in touch and we'll sort it out.

If an offer is full, we'll often apply another one automatically, naming both codes so you can see what you're being charged before you confirm. If there's nothing to put on, the plans go back to their normal prices.

#Seeing the discount you're on

Once a discount is applied, Settings → Plan shows it on your current plan — what the offer is, how much comes off, and when it stops.

When it stops is the part worth checking. A discount can run for as long as your subscription does, apply to a single invoice, or end on a set date — the line says which, so a price going back up is never a surprise.

If you were expecting a discount and don't see one here, it isn't applied. Enter the code at Settings → Plan and select Apply.

#When something isn't in your plan

A locked button, a list at its limit, or an action your plan doesn't cover opens a short card. It tells you:

• what the feature does, in one sentence;
• what it would mean for you, in your own numbers, such as "You have 14; your plan includes 10. 4 of them are locked now";
• the cheapest plan that covers it.

If you can still start a free trial, the card offers it. Not now closes it; nothing changes until you choose.

Only owners and admins can upgrade. Everyone else sees Ask to upgrade on the card instead: one click tells the owners and admins who asked and for what, in the app and by email. You can ask once a day per feature.

#Switch plans mid-cycle

1. Go to Settings → Plan.
2. Pick the new plan and confirm.
3. Check the amount shown before confirming — it's prorated, so you're charged for the time left on the new plan, minus what you already paid on the old one.

Moving from monthly to yearly billing works the same way, just applied over the longer period.

Upgrading takes effect immediately: new limits apply as soon as payment goes through, and anything that was locked or paused because of your old plan comes back on its own.

#Downgrade to a smaller plan

1. Go to Settings → Plan.
2. Select the smaller plan.
3. Review the list of what would change for your workspace, such as "Monitors: 5 in use, 2 included — the 3 newest pause until you upgrade." If nothing is listed, everything you use fits.
4. Confirm.

Nothing you created is deleted. If you end up over a limit, the excess is locked rather than removed: it stays in your account, stops being synced or checked, and comes straight back if you upgrade again. The oldest items are kept and the newest are the ones locked.

Monitors above the new limit stop running, which also means they stop alerting — worth knowing before you downgrade.

Volumes, firewalls, load balancers and networks above the new limit are locked in InfraNest only. They keep running at your cloud provider, and nothing is changed there. You can still delete one from its list to make room.

Moving down waits until the end of the period you've already paid for: you keep everything until then, and nothing is charged or credited now. Settings → Plan shows the date, and Keep {plan} undoes it any time before then. We also confirm the change by email.

NoteTeam seats are shared across the workspaces on your billing account, not counted per workspace. The same person in two workspaces counts once.

#What the plan page tells you about your workspace

On a paid plan, Settings → Plan starts with what your plan did for you in the last 30 days — checks run, outages caught, certificates renewed. Each other plan says whether it fits everything you use today, or what would pause on it. If you're growing steadily toward a limit, the page says roughly when you'll reach it. When someone on your team has asked for a feature, the plans that include it say so.

#If a plan won't start

If something stops a plan or trial from starting, the plan page says what it is and gives you a button to fix it: add your billing country, update your card, remove a promo code that no longer applies, or try again. If we had the problem rather than you, it says so — nothing is charged — and you can ask us from the same message.

The first time you pay, the confirmation asks who the invoice goes to — a business (VAT number, name and address, filled in from the EU register) or an individual (just your country). After that it's one line you can edit.

#Cancel your plan

1. Go to Settings → Plan.
2. Select Cancel subscription.
3. Optionally answer why you're cancelling — depending on the answer, we may suggest something that fits better, such as yearly billing, a smaller plan, or a pause. Nothing has to be answered first.

Your plan stays active until the end of the period you've paid for, then drops to the free plan — it doesn't stop mid-cycle.

#Pausing instead of cancelling

If you only need a break, you can pause billing for one, two or three months. While paused, nothing is charged, your monitors and alerts keep running at the free plan's pace, and nothing you have is locked — you just can't add more until the pause ends. Billing starts again by itself on the date shown, and we email you three days before. To end a pause early, press Resume now in Settings → Plan.

#What changes for your workspace

The email confirming your cancellation, and the one on the day the plan ends, say what changes for your workspace on the free plan, and on which date. First comes what stops, most important first, by name, for example:

• "3 of 4 servers pause: sgp.probe.example.com, bhs.probe.example.com, testserver." The oldest keep running, unless you chose which to keep. The same goes for monitors, domains and DNS zones. Volumes, firewalls, load balancers and networks become read-only in InfraNest the same way, but keep running at your provider.
• "7 monitors check every 5 minutes instead of at their own faster interval."

Then, in one line, what keeps working: "Still working, but you can't add more: 83 certificates, 6 status pages and 4 team members." Last comes what is no longer included, such as DNS drift alerts.

If everything you use fits within the free plan, the email says nothing pauses.

You can see what will pause. During that week, each server, domain, DNS zone or monitor that will pause shows "Pauses" and the date in its own list, and a bar at the top of the app says how many items pause and when. On Settings → Plan, each item type that will pause has Choose which to keep right on its row.

Two days before the date, we email you once more with what will pause and a button to keep your plan. If nothing would pause, there is no reminder.

When a trial ends or a cancellation takes effect, everything you already have keeps working for 7 more days, including paid integrations such as Jira, PagerDuty or a calendar. A banner says until when and how many days are left, and Settings → Plan lists what will pause. Choose a plan in that week and nothing pauses at all.

After the week, an integration your plan no longer includes stops sending and syncing, but keeps all its settings. Its page says it's paused by your plan, with a button to see the plans, and the moment you choose a plan that includes it, it carries on where it left off. Integrations you connected before they became paid keep working on any plan.

When you have more than your plan includes, Settings → Plan lists them under Choose what stays active. Tick the ones to keep, up to the limit, and save: those keep working and the rest are locked. If you don't choose, the oldest are kept. Keep the oldest instead undoes your choice.

Nothing is deleted. Paused items stay where they are. If you change your mind before the end date, resume from Settings → Plan; if you resubscribe later, everything that paused starts again and your monitors go back to their own intervals.

Once the cancellation has gone through, we ask one optional question: what the main reason was. You can skip it — your cancellation is already done either way.

#Troubleshooting

Payment failed. If a payment fails, we retry it and email you. While that's unresolved your plan may be reduced, which looks like limits suddenly applying. Updating the card in Settings → Plan restores it once the payment clears.

TipIf you're not sure whether a code applied, check above the plan cards before you confirm — it always shows the final price you'll be charged.